If for any reason you are not happy with your order, please make contact within 14 days. Please ensure you keep the packaging and contact us prior to posting the item back to us, as failure for us to receive the necessary correspondence and reason for return may result in your return not being accepted. After making contact, please await a response for return instructions. If your return request is accepted, we will prepare you a return shipping label, including instructions on how to return your item. * Depending on the reason for the return, the return postage cost may be deducted from your refund as outlined below.

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• If you simply change your mind about your order, you may be eligible for a refund if your item is returned to us in the same condition that you received it [unworn or unused, with tags, and in its original protective packaging]. A receipt or proof of purchase will also be required. After passing inspection of the returned items, a refund will be applied to the same method of original payment, however the return postage cost will be deducted from the final refund amount.

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• If you are returning your order because you have received a damaged item, an incorrect item, or you feel the item you have received is considerably inaccurate in comparison to the sales description, you may be eligible for a refund if your item is returned to us in the same condition that you received it [unworn or unused, with tags, and in its original protective packaging]. A receipt or proof of purchase will also be required. After passing inspection of the returned items, a full refund will be applied to the same method of original payment. Alternatively, if stock levels allow, you may choose to receive a replacement product.

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If you have any further queries, please contact us at info@artisanhomedelights.co.uk and we will do our best to assist you.

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Damages and issues
Please ensure you inspect your order upon receipt and contact us immediately if the item is damaged/defective, or if you have received the wrong item. This will enable us to assess the issue and aim to resolve it as soon as possible. If stock numbers allow, you will have the option for a replacement or a refund.

 

Exceptions / non-returnable items

• Personalised Items

Unfortunately, we are unable to accept returns on made to order/personalised products unless they are significantly not as described/as agreed between consumer/customer prior to creation. There must be evidence of this significant unexpected change of product.

Damage in transit for personalised items would need to be claimed through the delivery service claims section as opposed to claiming a refund through us. Please ensure you immediately take a photograph of the package prior to opening, the intact label, the inside packaging, and the damaged product within.

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• Additional Exception

We are also unable to accept returns on gift cards, sale items or competition prizes.

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Personal Data

By completing the Returns Form, you are giving permission for us to process your personal data specifically for the purposes of raising a return. The information you provide will not be used for any other purpose.​​​​​​​​​